Support

If your issue is urgent please call our in-house support team during office hours on 0333 222 5957.

Help manual
There's a help manual for each screen of your CRM - just click the question mark next to your profile name (top-right of your Charitylog screen). From here you can also access the full online help area, with how-to videos and more.

In-house support team
During office hours we also provide a dedicated, in-house customer support team.

Tel: 0333 222 5957 (Mon - Fri: 9am - 5pm)

Still on our basic Starter package? Telephone support is available at an extra cost, but email support is free.

Email support (for non-urgent issues)
Email us at support@charitylog.co.uk and we will normally get back to you within 2-3 days. Please include as much detail as possible.

Training and refreshers
We offer full and half-day training courses and refreshers. Visit our page on implementation and training to find out more.