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Support and help

If you need help, just ask

We pride ourselves on the quality and responsiveness of our telephone support helpdesk.

Based in our Ross-on-Wye offices, the support technicians will answer calls and respond to email enquiries in a knowledgable and easy to understand way.

All the calls are logged and follow ups are monitored if needed. We actually use Charitylog as our own ticket and CRM system, so all support calls, outstanding queries, development requests and our other activities are recorded there. We feel that if Charitylog is good enough for you, it should be good enough for us as well.

The support technicians have a wide knowledge but should the query need escalating, we also have a Technical department. As the name suggests this department deals with more unusual aspects such as manipulation of data, data migration and complex reporting.

Unlimited access to the support desk is free of charge for Charitylog One, Charitylog Plus and Ultimate users. Charitylog Starter users are provided with 60 days free access and can then purchase support as required although email support is still available.

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