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Support and help

If you need help, just ask

We pride ourselves on the quality and responsiveness of our telephone support helpdesk.

Based in our Ross-on-Wye offices, the support technicians will answer calls and respond to email enquiries in a knowledgable and easy-to-understand way. There are no restrictions on how many times you can call for support.

All calls are logged and follow-ups are monitored if needed. We actually use Charitylog as our own CRM system, so all support calls, outstanding queries, development requests and our other activities are recorded there. If Charitylog is good enough for you, it should be good enough for us as well!

Helpdesk staff have good technical knowledge, but if the query is complex they will escalate it to our Technical Department.

If you're a Charitylog One, Charitylog Plus or Ultimate user, you have unlimited access to the helpdesk as part of your plan. Those still on our discontinued Charitylog Starter plan can purchase phone support as required, while email support is included free-of-charge.

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