Job vacancies
Love the idea of working for an ethical company committed to the nonprofit sector?
Dizions Ltd is a successful small UK company that works with over 1000 charities. We produce Charitylog, a highly-regarded cloud-based CRM that helps charities manage clients, run reports and much more.
We are all personally committed to the nonprofit sector and many of us have worked for, or with, charities in the past. We're a friendly, welcoming team with a positive approach. Read more about the team
Customer support technician (hybrid working)
Are you a friendly, technical-minded person with a great telephone manner?
Do you enjoy problem-solving and providing good customer service? Would you prefer to work for an independent company that deals mainly with charities and not-for-profits?
If so, then working in our small customer support team might be for you.
About the company
Dizions provides specialist cloud CRM software to charities, local authorities and nonprofit organisations under the Charitylog and Crossdata brands. We have over 1,000 clients across the UK, including many familiar names.
About the job
Our friendly, professional customer support team is a core part of our brand, and regularly receives excellent feedback.
As the first point of contact for clients requiring support using our software, you will take calls from our clients who are mainly based at charities, councils and other nonprofit organisations. They may have issues, questions or feedback. The pace is normally quite manageable, with occasional busy periods – this is not a call centre.
Skills and experience required
Essential
• Excellent listening and communication skills
• Great phone manner
• Good at problem-solving, diagnosing issues and finding solutions
• Efficient in handling everyday support issues, such as reporting; system errors
• Proficient in Microsoft Excel and other Microsoft applications
• Well-organised and able to prioritise issues
• Confident learning new skills
• Self-motivated and able to work on your own initiative
• Able to work as part of a team.
Desirable
• A working knowledge of CRMs
• Familiarity with how nonprofit organisations or local authorities work
Pay
£24,500 a year paid monthly in arrears (3-month probationary period)
Job type
Full-time, permanent
Location
Ross-on-Wye
Hours
Mon to Fri 9am–5pm
Annual leave
25 days plus statutory holidays
Working pattern
Hybrid – work in the office one day per week (normally Wednesdays), but on occasions may need to come in other days if required. The first week of training will also be conducted from our office.
The successful candidate should also expect to work from the office for occasional social events or other work-related commitments if required.
Please note that the interview will also be in person at our Ross-on-Wye office.
Benefits
• Annual leave
• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Work from home
How to apply
Please email the following to recruitment@dizions.co.uk :
• Your CV
• A covering letter explaining how your skills and experience match the requirements above.